Terms of service

IMPORTANT – PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE ACCESSING, USING, OR PLACING AN ORDER THROUGH OUR WEBSITE. THESE TERMS SET OUT IMPORTANT INFORMATION ABOUT YOUR USE OF OUR WEBSITE, PURCHASES, SUBSCRIPTIONS, RETURNS, DISCLAIMERS, AND LIMITATIONS OF LIABILITY.

These Terms of Sale ("Terms") govern your use of the PawLife website and any purchases you make through it.

The website is operated by CHAHAL ENTERPRISES LTD, trading as PawLife ("PawLife", "we", "our", or "us").

CHAHAL ENTERPRISES LTD
Company Number: 17296899
Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Our website is:

https://getpawlife.com/

By accessing, using, or placing an order through our Website, you agree to these Terms. If you do not agree with these Terms, you should not use the Website or place an order.

These Terms should be read together with our Privacy Policy, Shipping Policy, and Return Policy, which form part of your agreement with us where applicable.

Nothing in these Terms is intended to exclude or limit any consumer rights that cannot legally be excluded or limited.

Website Use
Privacy & Security
General Conditions and Website Conduct
Products for Personal Use
Product Information and Veterinary Disclaimer
Website and Price Modifications
Payment
Order Placement and Acceptance
Subscriptions and Automatic Payments
Shipping
Delivery Confirmation
Returns and Refunds
Social Media
Disclaimer of Warranties
Limitation of Liability
Governing Law and Consumer Rights
Indemnification
Third-Party Websites and Links
Testimonials, Reviews, and Other Submissions
Copyright and Intellectual Property
Electronic Communications
Assignment
No Waiver
Severability
Termination
Entire Agreement
Questions or Additional Information

1. WEBSITE USE

By using the Website and agreeing to these Terms, you represent that you are at least the age of majority in your country or region of residence and have the legal capacity to enter into a binding agreement.

If you use the Website on behalf of another person or entity, you represent that you have authority to bind that person or entity to these Terms.

You agree to use the Website only for lawful purposes and in accordance with these Terms.

2. PRIVACY & SECURITY

Our Privacy Policy explains how we collect, use, store, and protect personal information.

Our Privacy Policy can be viewed at:

https://getpawlife.com/policies/privacy-policy

The Privacy Policy forms part of these Terms.

3. GENERAL CONDITIONS AND WEBSITE CONDUCT

All aspects of the Website, including its text, graphics, photographs, designs, logos, product information, software, and other materials, are protected by applicable intellectual property laws.

You agree not to use the Website or its content for any unlawful purpose.

You must not:

Attempt to gain unauthorized access to the Website or its systems.
Interfere with or disrupt the operation or security of the Website.
Upload or transmit viruses, malicious code, or other harmful material.
Use the Website to violate any applicable law or regulation.
Infringe the intellectual property rights of PawLife or any third party.
Submit false, misleading, fraudulent, or inaccurate information.
Attempt to collect personal information belonging to other users without authorization.
Use the Website in a manner that could damage PawLife, our customers, or our service providers.
Engage in harassment, abuse, discrimination, threats, or other unlawful conduct.
Attempt to circumvent security or access restrictions on the Website.

We reserve the right to suspend or terminate access to the Website where reasonably necessary to protect our Website, customers, business, or legal rights, including where you materially breach these Terms or engage in unlawful or fraudulent conduct.

4. PRODUCTS FOR PERSONAL USE

Products purchased through PawLife are intended for personal, household, and pet-related use unless otherwise stated.

You agree not to purchase products for unauthorized resale, redistribution, or commercial exploitation.

We may limit or refuse orders that reasonably appear to be intended for unauthorized resale, fraudulent activity, or other prohibited purposes.

5. PRODUCT INFORMATION AND VETERINARY DISCLAIMER

Information provided on the Website is for general informational and educational purposes and is not intended to constitute veterinary or medical advice.

Pet owners should consult a qualified veterinarian before using a PawLife product, particularly where a pet has an existing health condition, is taking medication, is pregnant or nursing, or where there are concerns about the pet's health or suitability for a particular product.

Always read and follow the product label, packaging, and usage instructions before use.

PawLife does not guarantee that any product will produce a particular result for every pet. Results may vary depending on factors including the pet, environment, usage, and other circumstances.

You are responsible for using products according to their instructions and for monitoring your pet for any unexpected reaction.

If your pet experiences an adverse reaction or you have concerns about your pet's health, discontinue use where appropriate and seek veterinary advice.

Nothing in these Terms limits any rights or remedies you may have under applicable law.

6. WEBSITE AND PRICE MODIFICATIONS

We reserve the right to modify, update, suspend, or discontinue any part of the Website at any time.

Product descriptions, availability, pricing, promotions, and other information may occasionally contain errors or omissions.

We may correct errors, update information, or cancel an order affected by a material error.

Where we cancel an order because of an error or because we cannot fulfill it, any amount already paid for the affected order will be refunded to the original payment method where applicable.

We make reasonable efforts to display product images and colors accurately. However, the appearance of colors may vary depending on your device and screen settings.

7. PAYMENT

By submitting payment information, you represent that:

You are authorized to use the payment method provided.
The information you provide is accurate and complete.
You authorize us and our payment service providers to process the applicable payment.
Sufficient funds or available credit are available to complete the transaction.

Payments may be processed by third-party payment processors.

Your payment provider may provide updated payment information to payment processors in accordance with its applicable account-update services.

We are not responsible for fees charged by your bank, card issuer, or other financial institution.

8. ORDER PLACEMENT AND ACCEPTANCE

When you place an order through the Website, you will generally receive an electronic confirmation acknowledging receipt of your order.

Receipt of an order confirmation does not necessarily mean that the order has been accepted or shipped.

We reserve the right to cancel or refuse an order for legitimate reasons, including but not limited to:

suspected fraud or unauthorized activity;
inaccurate pricing or product information;
product availability issues;
inability to fulfill the order;
shipping restrictions;
suspected unauthorized resale;
errors in the order;
violation of these Terms; or
other reasonable business or legal grounds.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order to the original payment method where applicable.

If you need to change or cancel an order, please contact us as soon as possible. We will make reasonable efforts to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered processing, fulfillment, or shipment.

9. SUBSCRIPTIONS AND AUTOMATIC PAYMENTS

Certain PawLife products may be available as a one-time purchase or through a subscription program.

When you enroll in a subscription, you authorize PawLife to automatically charge your selected payment method for each recurring order according to the subscription frequency, price, and terms displayed and agreed to at checkout.

Your subscription will continue until cancelled.

The applicable subscription price and billing frequency will be clearly presented during checkout.

You may cancel your subscription at any time using the cancellation method provided by PawLife, including through your account where available or by contacting us.

Cancellation will prevent future recurring orders from being processed, but it may not cancel an order that has already been processed, fulfilled, or shipped.

If you cancel after a recurring order has already been processed, any refund will be handled in accordance with our Return and Refund Policy and applicable law.

If a payment fails, we may attempt to process the payment again or contact you using the contact information you provided.

We will not charge you for future subscription orders after your cancellation has taken effect.

10. SHIPPING

Shipping destinations, available shipping methods, estimated delivery times, and applicable shipping charges are displayed on the Website or during checkout where applicable.

For current information, please visit our Shipping Policy.

An accurate shipping address and contact information are required.

We are not responsible for delays caused by incorrect or incomplete information supplied by the customer.

If you discover an error in your shipping address after placing an order, contact us as soon as possible. We will make reasonable efforts to correct the information before shipment, but we cannot guarantee that changes will be possible once an order has entered processing or shipment.

Delivery estimates are estimates only unless expressly stated otherwise.

Where a specific delivery obligation applies under applicable law, nothing in these Terms is intended to remove or reduce that obligation.

11. DELIVERY CONFIRMATION

Where a carrier provides delivery confirmation or tracking information indicating that an order has been delivered, such information may be used as evidence of delivery.

However, delivery confirmation does not automatically eliminate any rights or remedies you may have under applicable law.

If you believe your order was incorrectly marked as delivered, please contact us promptly so that we can investigate the matter with the carrier.

12. RETURNS AND REFUNDS

Our Return and Refund Policy explains the applicable return procedures, eligibility requirements, refund process, and any exclusions.

Our Return Policy can be viewed at:

https://getpawlife.com/policies/refund-policy

Nothing in our Return Policy or these Terms is intended to exclude or limit any consumer rights that cannot legally be excluded or limited.

Where applicable law provides a consumer with a right to a refund, replacement, repair, cancellation, or other remedy, those rights remain unaffected.

13. SOCIAL MEDIA

PawLife may maintain accounts or profiles on third-party social media platforms, including Facebook, Instagram, TikTok, YouTube, Pinterest, X, and other platforms.

Those platforms are operated by independent third parties and are governed by their own terms and privacy policies.

Comments, opinions, and other content posted by users on social media belong to the users who post them and do not necessarily represent the views of PawLife.

We reserve the right to moderate or remove content from our social media presence where permitted by the applicable platform and law.

14. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ITS CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

WE DO NOT GUARANTEE THAT THE WEBSITE WILL ALWAYS BE AVAILABLE, ERROR-FREE, SECURE, OR FREE FROM HARMFUL COMPONENTS.

WE DO NOT GUARANTEE THAT INFORMATION ON THE WEBSITE WILL ALWAYS BE COMPLETE, CURRENT, OR ERROR-FREE.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS ANY WARRANTY, GUARANTEE, CONDITION, OR CONSUMER RIGHT THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.

PRODUCTS WILL BE PROVIDED IN ACCORDANCE WITH APPLICABLE CONSUMER AND PRODUCT LAWS.

15. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PAWLIFE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE WEBSITE OR PRODUCTS.

THIS INCLUDES, WITHOUT LIMITATION, ANY LOSS OF PROFITS, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, COSTS OF PROCUREMENT OF SUBSTITUTE PRODUCTS OR SERVICES, VETERINARY EXPENSES, OR ANY OTHER INDIRECT OR CONSEQUENTIAL DAMAGES, EXCEPT WHERE SUCH LIABILITY CANNOT LAWFULLY BE EXCLUDED OR LIMITED.

To the maximum extent permitted by law, where PawLife is found liable for a claim relating to a particular product, our liability will be limited to the amount paid for the product giving rise to the claim, except where applicable law requires otherwise.

16. GOVERNING LAW AND CONSUMER RIGHTS

These Terms are governed by the laws of England and Wales, except to the extent that mandatory consumer protection laws in your country, state, or jurisdiction provide otherwise.

If you are a consumer, nothing in these Terms prevents you from relying on mandatory rights or protections that apply to you under the laws of the jurisdiction in which you reside.

Nothing in these Terms prevents you from bringing a claim before a court that has jurisdiction over your dispute where applicable law gives you that right.

We encourage customers to contact us first so that we can attempt to resolve any dispute promptly and informally.

17. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless PawLife, CHAHAL ENTERPRISES LTD, and their respective officers, employees, contractors, service providers, and agents from claims, losses, liabilities, damages, and reasonable expenses arising from:

Your material breach of these Terms;
Your unlawful use of the Website;
Your misuse of our products;
Your violation of applicable law; or
Your infringement of the rights of another person or entity.

This provision does not require you to indemnify PawLife for matters caused by PawLife's own unlawful conduct or liability that cannot legally be transferred to you.

18. THIRD-PARTY WEBSITES AND LINKS

The Website may contain links to third-party websites, services, or resources.

These third-party websites are not controlled by PawLife.

We are not responsible for the availability, accuracy, content, privacy practices, security, or policies of third-party websites.

You should review the applicable third party's terms and privacy policy before using its services or providing personal information.

19. TESTIMONIALS, REVIEWS, AND OTHER SUBMISSIONS

We welcome reviews, comments, photographs, testimonials, suggestions, and other content submitted by customers ("Submissions").

By submitting content to PawLife, you grant PawLife a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, distribute, and adapt that content for legitimate business, marketing, advertising, and promotional purposes, subject to applicable law.

You represent that:

You have the necessary rights to submit the content;
The content does not infringe the rights of another person;
The content is not unlawful, fraudulent, defamatory, or misleading; and
You have not knowingly submitted false information.

Where we use testimonials or reviews in advertising, we will not represent that a particular customer's experience is necessarily typical of all customers.

We may moderate, edit for length or clarity, or remove submissions where reasonably necessary.

20. COPYRIGHT AND INTELLECTUAL PROPERTY

All content on the Website, including photographs, graphics, logos, product descriptions, text, designs, layouts, videos, trademarks, and other materials, is owned by or licensed to CHAHAL ENTERPRISES LTD and/or PawLife unless otherwise stated.

You may view Website content for your personal, non-commercial use.

You may not, without our prior written permission:

copy substantial portions of the Website;
reproduce or redistribute our content commercially;
modify or create derivative works from our content;
use our photographs, graphics, logos, or branding for commercial purposes;
reproduce our Website or substantially mirror it elsewhere; or
use PawLife trademarks in a way that suggests sponsorship, affiliation, or authorization without our permission.

Nothing in these Terms grants you ownership of PawLife's intellectual property.

If you believe material appearing on our Website infringes your copyright, please contact us through our Contact page with sufficient information for us to investigate the complaint.

We may remove or restrict access to material where we reasonably believe it infringes applicable law.

21. ELECTRONIC COMMUNICATIONS

By using the Website or placing an order, you agree that we may communicate with you electronically regarding your orders, account, subscriptions, customer service requests, and other matters relating to your transactions with PawLife.

Electronic communications may include emails, order confirmations, shipping updates, receipts, notices, and other transaction-related communications.

Electronic communications may satisfy legal requirements for written communications where permitted by applicable law.

22. ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where such restriction is not permitted by applicable law.

PawLife may transfer or assign these Terms, or rights under them, in connection with a merger, acquisition, sale of assets, corporate reorganization, or similar business transaction, provided that doing so does not reduce your mandatory legal rights.

23. NO WAIVER

If PawLife does not immediately enforce a provision of these Terms, that does not mean that PawLife has waived the right to enforce that provision later.

Any waiver must be made expressly and does not automatically constitute a waiver of any other provision.

24. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

If a provision cannot lawfully be enforced, it will be interpreted or modified to the minimum extent necessary to make it enforceable while preserving its original purpose as far as possible.

25. TERMINATION

We may suspend or terminate your access to the Website where reasonably necessary, including where you materially breach these Terms, engage in fraudulent or unlawful conduct, or create a security or legal risk.

Termination will not affect rights or obligations that arose before termination.

Any provisions that by their nature should survive termination, including provisions relating to intellectual property, disclaimers, limitations of liability, indemnification, and dispute resolution, will survive to the extent permitted by law.

26. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy, Return Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and PawLife regarding your use of the Website and purchases made through it.

These Terms supersede previous versions of the Terms relating to the same subject matter.

If there is a conflict between these Terms and a specific order confirmation or product-specific policy, the more specific provision will apply to the extent of the conflict.

27. QUESTIONS OR ADDITIONAL INFORMATION

If you have questions about these Terms, your order, a subscription, or a PawLife product, please contact us through:

PawLife
CHAHAL ENTERPRISES LTD
Company Number: 17296899
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Website: