Shipping policy
At PawLife, we work to process and ship every order as quickly as possible while ensuring your products are properly prepared for delivery.
Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully received.
- Orders placed on business days are generally processed within 1–2 business days.
- Orders placed on weekends or public holidays will generally begin processing on the next business day.
- During promotions, holidays, periods of unusually high demand, or other circumstances outside our reasonable control, processing may take longer.
Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.
Estimated Delivery Times
Estimated delivery times are generally 5–8 business days after shipment, unless otherwise stated at checkout.
Delivery estimates are estimates only and are not guaranteed unless expressly stated otherwise.
Delivery may take longer during holidays, periods of high order volume, severe weather, carrier disruptions, customs processing, or other circumstances outside our reasonable control.
If you are ordering for a specific date or occasion, we recommend placing your order sufficiently in advance.
Tracking
Where tracking is available, a tracking number will be provided by email after your order has been dispatched.
Tracking information may take some time to become active after the carrier receives or scans the shipment.
PawLife is not responsible for delays caused by a carrier, customs authority, weather event, incorrect address, or other circumstances outside our reasonable control. However, if you experience a delivery issue, please contact us and we will make reasonable efforts to assist.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you discover an error in your shipping address, please contact us as soon as possible.
We will make reasonable efforts to update the address before the order enters processing or shipment, but we cannot guarantee that changes will be possible once processing or shipment has begun.
PawLife is not responsible for delivery problems resulting from an incorrect or incomplete address supplied by the customer.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests before the order enters processing or shipment.
Once an order has entered processing, fulfillment, or shipment, cancellation or modification may no longer be possible.
If an order has already shipped, please refer to our Returns & Refund Policy for information about available remedies.
Customs, Duties, and Taxes
Orders shipped internationally may be subject to customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country or applicable authorities.
Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.
PawLife does not control customs authorities and cannot guarantee whether an order will be subject to additional charges or how long customs processing may take.
Lost, Damaged, or Missing Orders
If your order appears to be lost, damaged, or has been incorrectly marked as delivered, please contact us as soon as reasonably possible.
We may request information such as your order number, tracking information, photographs, or other details necessary to investigate the issue with the carrier.
A carrier's delivery confirmation may be considered evidence of delivery, but it does not automatically eliminate any rights or remedies available to you under applicable law.
Delivery Delays
While we work with our shipping providers to provide reliable delivery, PawLife cannot guarantee delivery on a specific date unless expressly stated otherwise.
We are not responsible for delays caused by events outside our reasonable control, including carrier delays, customs delays, severe weather, natural disasters, strikes, transportation disruptions, or other unforeseen circumstances.
Nothing in this section limits any rights you may have under applicable law.
Need Assistance?
If you have questions about your order or shipping, please contact us:
contact@getpawlife.com
We aim to respond to customer inquiries as promptly as possible.